Summary: From 2023-08-26 04:35 PT to 2023-08-27 09:16 PT our web servers responsible for the Studio editor experienced issues resulting in intermittent delayed loading, render time, and failed logins. Due to the reduced traffic of the weekend and the intermittentness of the issues, our monitoring failed to alert our infrastructure team of the issue.
Impact: 3.34% of requests failed resulting in a small number of users being unable to access various parts of the Studio Editor intermittently.
Recovery: Once notified by our Support team the Infrastructure team was able to resolve the issue by resetting the connections to database.
Preventative Measures taken: Our Infrastructure team is working on improving alerting policies to better handle signals while at lower traffic.