Intermittent Studio Timeouts

Incident Report for WellSaid Labs

Resolved

Summary: From 2023-09-05 07:30 PT to 2023-09-05 09:45 PT our web servers responsible for the Studio editor experienced issues resulting in intermittent timeouts.

Impact: 1-2% of requests failed resulting in a small number of users being unable to access various parts of the Studio Editor intermittently.

Recovery: Our Infrastructure team resolved the issue by resetting the connections to the database.

Preventative Measures taken: Our Infrastructure team is testing a fix to address this issue and prevent it from reoccurring.
Posted Sep 05, 2023 - 12:30 UTC